Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

With ChatGPT Shopping rolling out now, this is what will make brands succeed.

Nutshell reports effective CRM and email marketing alignment enhances customer relationships through strategic planning in people, processes, and data governance.

Coinbase has confirmed an insider breach after a contractor improperly accessed the data of approximately thirty customers, ...

Australian bank launches a 24/7 intelligent assistant capable of asynchronous human hand-off, joining the country’s major ...

SaaS provider says layoffs target non-revenue roles as it retools priorities, with costs weighing heavily on near-term ...

Many people assume that deleting files or resetting a system is enough before giving away or selling a device. However, this ...

Zapier reports on the risks of wasted AI tool subscriptions, highlighting common pitfalls and offering four strategies to maximize AI investment.

Social media marketing is shifting to niche platforms, short-form video, influencer partnerships and AI tools — demanding ...

APLAZO’s customer support is handled via WhatsApp and the newly integrated in-app chatThe AI tools implemented support both end customers ...