Sure, there's ChatGPT and Claude, but most companies with online customer service now use AI chatbots, too. Here's what you need to know. Barbara is a tech writer specializing in AI and emerging ...

You probably know by now that OpenAI released the ability to dial 1-800-ChatGPT to interact with the chatbot via voice call. And, so, for your sake, after my kids left for school, I sat down and ...

AI services especially are interconnected, so are more likely to bring an uncontrolled flow of data - especially since customers are prompted to enter identifying information to the chatbots.

She had no idea he was having abusive, in-depth and sexual conversations with a chatbot powered by the app Character AI. Sewell Setzer III stopped sleeping and his grades tanked. He ultimately ...

AI services also have different safety guidelines and restrictions in terms of what the bots can discuss with users. The chatbots might be more accessible for certain people, such as those who don ...