The help desk assigns a priority to the ticket based on predefined Service Level Agreements (SLAs) and issue severity. Critical issues affecting major systems are given higher priority. Once the issue ...

This tutorial outlines the prerequisites and installation steps for understanding the lifecycle of a help desk ticket. A user (or customer) submits a ticket through various channels like email, phone, ...

Anthony Tobelaim is the Co-founder & CPO of Siit. He previously worked at Aircall as a Senior Director of Partnership EMEA & ...

Recruiting a help desk support candidate with the right combination of technical experience and communication skills will require a comprehensive screening process. This customizable hiring kit ...

Recruiting a help desk support candidate with the right combination of technical experience and communication skills will require a comprehensive ...

Her declarative statement, "I'm everything," from "BOOM BAP" off her Grammy-nominated mixtape, ALLIGATOR BITES NEVER HEAL, was on full display in her Tiny Desk debut. Loading... Backed by a full ...

To keep a tidy gaming space, the desk comes with handy channels to help manage your cables, headphone and cup holders, and integrated slots to prop up a tablet or smartphone. Want the flexibility ...

Whether you work in an office or at home, switching to a standing desk can help alleviate the aches and pains that come from sitting all day. But while working at a standing desk does take ...

But while an entire industry exists to help people meet these pressing goals, most individuals still flounder. How many times can a person try to lose weight, quit smoking, cut back alcohol ...

On Call Welcome once again to On Call, The Register's reader-contributed column in which each Friday we share your tales of fun and frolics at the frontline of tech support. This week, meet a reader ...