Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.

The update was originally intended to be introduced as an ordinance to City Council in the fall but was delayed.

Federal investigators returned today to the north Harris County, Texas, home registered to the New Orleans attack driver, Shamsud-Din Jabbar, NBC affiliate KPRC of Houston reported. FBI Houston said ...

Stay with the KSHB 41 News team this Friday as a winter storm warning impacts the Kansas City area. Travel may be difficult or impossible due to snowy/icy roads across the area.

Though Rohan is still in very early stages of regaining consciousness, it’s a significant milestone for him and we are hoping ...

Emmerdale villain Anthony Fox confides in his son-in-law Caleb Miligan next week. The evil character shares his prognosis with Caleb after receiving another update about his health. In November, ...

A Tesla Cybertruck pulled up to the glass entrance doors of Trump International Hotel Las Vegas on New Year's Day, began ...

During an interview on The Rich Eisen Show, Breer dove into the rocky situation in Indianapolis and addressed the adjustments ...

To kick off their back-to-back home slate for the weekend, the Utah Jazz will be facing off against the Miami Heat at the ...

New Los Angeles County District Attorney Nathan Hochman is holding a press conference to provide information on Friday’s meeting with family members of Erik and Lyle Menendez.

Clear and cold into the Weekend with temps running below the averages. Clouds roll back on Sunday with rain likely by Sunday ...

Ball and Miller last played on December 26th against the Washington Wizards, and as you would expect, the Hornets lost both ...