Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.

Apple started making Siri more capable with Apple Intelligence features in iOS 18.1 and iOS 18.2, but there are additional ...

Most big tech firms now boast fun-size versions of their flagship models for this purpose: OpenAI offers both GPT-4o and ...

Agentic AI will be a critical differentiating capability. This framework can help business executives define, understand, and prepare for artificial intelligence agents.

Wall Street has been quite critical of US tech companies spending spree on AI infrastructure. The biggest question, which ...

The New Year is a peak period for fraudsters, but GenAI has made this year’s Yuletide a banner season for cyber scams. Here ...

A clever jailbreaking technique can manipulate AI assistants into producing hate, harassment malware, and content on ...

The S&P 500 (\^GSPC 0.99%) is home to 500 companies from 11 different sectors of the economy, making it the most diversified ...

Five words to understand the biggest developments in language AI in 2024, and the trends to watch in the coming year.

Data science in India has grown by leaps and bounds and is one of the most sought-after career choices in recent years. As ...

It’s finally 2025 and Switch 2 speculation is hitting a new fever pitch. A new patent published this week shows how Nintendo could use AI-upscaling to make new games look better without taking up tons ...

Autoencoders are letting us peer into the black box of artificial intelligence. They could help us create AI that is better ...