Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.

Apple started making Siri more capable with Apple Intelligence features in iOS 18.1 and iOS 18.2, but there are additional ...

Most big tech firms now boast fun-size versions of their flagship models for this purpose: OpenAI offers both GPT-4o and ...

A clever jailbreaking technique can manipulate AI assistants into producing hate, harassment malware, and content on ...

The S&P 500 (\^GSPC 0.99%) is home to 500 companies from 11 different sectors of the economy, making it the most diversified ...

Five words to understand the biggest developments in language AI in 2024, and the trends to watch in the coming year.

Data science in India has grown by leaps and bounds and is one of the most sought-after career choices in recent years. As ...

Autoencoders are letting us peer into the black box of artificial intelligence. They could help us create AI that is better ...

CRAFT-MD was designed to be one such more realistic gauge.

When I pitched my editor on using AI for a week to do my job, we agreed on ground rules. I’d use AI as much as possible, ...

In the new year, advancements in AI and voice technology could fulfill a promise that tech giants have been making for more ...

As generative AI tools mature, AI predictions contend that K-12 education will leverage AI in new ways to transform teaching ...