What’s the outlook—and opportunity—for CX in 2025? It looks like 2025 will be another year of CX mediocrity for most brands. Don’t lose hope! For the bold CX leaders who are ready to kick things into ...

Instead of marketing trends, let's talk about what we need from leaders in 2025-not just strategies or tools but the qualities that truly matter ...

While everyone is fixated on prescriptive, generative and agentic flavors of artificial intelligence, the executive CRM vendor panel brought together for the CRM Playaz 'What is CRM in 2025' series, ...

Drive business growth with game-changing CX AI insights'Did you know that research firm Metrigy says over 90% of organizations are using AI for customer and employee interactions or planning to by ...

Research firm MarketsandMarkets has projected the worldwide emotion artificial intelligence market to reach $9.01 billion ;by 2030, up from a current value of $2.74 billion, growing at a compound ...

CallRail, a lead intelligence platform provider, today launched capabilities that will enable businesses to track and attribute unique traffic from artificial intelligence-generated search engines, ...

These efforts ensure alignment, engagement, and adoption across organizations to maximize the value of the investment and mitigate operational disruptions.

E-commerce marketing platform provider Omnisend today launched a beta version of its upgraded reporting feature, allowing e-commerce merchants to analyze emails, SMS, and push notifications in one ...

Boomi, an integration and automation solutions provider, has acquired Rivery, a data integration provider that offers Change Data Capture (CDC) for real-time data movement. Terms of the deal were not ...

Online privacy has been rapidly gaining more attention in the U.S. due to a rapid increase in new regulations and enforcement actions. In 2025, eight new state privacy laws will take effect, bringing ...