Customer experience is a crucial factor for the success of any IT support team. Often, agents manage tickets without a clear understanding of the customer’s emotional state, making it difficult to ...

A brief introduction to Whiteboards, a new tool that facilitates a new form of collaboration between people. Why are we still talking about the documentation problem? In the previous post, we ...

In some test or development environments, there may be a need to simulate the presence of GSM modems without having physical devices. This can be useful, for example, to test monitoring checks, SMS ...

We fixed a race-condition in icinga2, where a lock was not held long enough, causing threads to overwrite local state when processing two simultaneous check results for the same object. To solve the ...

Then, a debate about multitenancy began. Here at Würth Phoenix we’ve discussed at length about the best way to segregate data ...

Customer experience is a crucial factor for the success of any IT support team. Often, agents manage tickets without a clear understanding of the customer’s emotional state, making it difficult to ...