By 2027, the chatbot market is expected to hit $3.99 billion, with a compound annual growth rate (CAGR) of 23.3%. This ...

Sure, there's ChatGPT and Claude, but most companies with online customer service now use AI chatbots, too. Here's what you ...

AI is not here to replace call center agents but to complement their work and improve the customer experience. By adopting a hybrid strategy that leverages AI's automation and data processing ...

The retail industry has long been at the forefront of technological innovation, constantly seeking new ways to enhance the ...

Pine AI is an innovative AI assistant designed to manage customer support communications on behalf of consumers (Introduction Video). The platform automatically resolves complex issues such as bill ...

New AI that makes decisions and uses computers expands AI's capabilities – and also potential harm. Read more at straitstimes ...

Explore the transformative role of AI chatbots in enhancing user journeys, personalization, customer support, and business ...

Why AI Chatbots Are So Popular As we step into 2025, the business landscape continues its upward growth, and one trend that's here to stay is the rise of AI cha ...

For years, companies have damaged their relationships with customers by failing to act on the complaints, concerns, and ...

The agency reported 271 AI use cases in 2024, which it said represented a 66% increase from its reported 2023 total.

Many of the AI bots haven’t shared new content on their grid since early 2024, and it’s unclear how (or if) users have been ...