AI has become an integral part of our lives, from customer service to insurance claims. But it is also becoming a tool for ...

GenAI's prominence among the world’s largest companies comes at a time when enterprises are also flagging the new technology ...

As business relationships increasingly become digital relationships, the need to actually form meaningful connections with one’s customers is more profound. Personalization has increasingly been the ...

Forrester predicts one in five US and EMEA retailers will launch customer-facing GenAI applications in 2025. Enhanced product search, personalized recommendations, and improved category navigation are ...

Discover how the retail industry is set to undergo a major transformation with the integration of AI technology by 2025.

Founded by Beerud Sheth in 2004, Gupshup helps automate interactions, create chatbots, and manage customer support, marketing ...

State and Local Government organizations have long been perceived as slow, siloed, and outdated when it comes to constituent experience. Constituents often face long hold times, repetitive questions ...

AI-driven robotics and automation are replacing low-skilled labor in tasks such as assembly, quality control, and production ...

For years, companies have damaged their relationships with customers by failing to act on the complaints, concerns, and ...

Discover how AI is revolutionizing digital marketing by enhancing customer engagement and streamlining strategies.

“AI includes other domains besides NLP ... Buzzalino points to virtual assistants like Siri and Alexa that understand voice ...

E-commerce has grown far beyond its origins as a digital storefront. AI technologies such as machine learning, natural ...