AI is not here to replace call center agents but to complement their work and improve the customer experience. By adopting a ...

By 2027, the chatbot market is expected to hit $3.99 billion, with a compound annual growth rate (CAGR) of 23.3%. This ...

Sure, there's ChatGPT and Claude, but most companies with online customer service now use AI chatbots, too. Here's what you ...

Tech companies say “AI agents” are the next big thing in artificial intelligence after chatbots. Early versions have ...

A chatbot is an AI-based computer program that uses natural language processing to communicate with humans using texts. Chatbots are a common tool for customer service, internet search ...

Chatbots are becoming increasingly common, with more than three quarters of consumers saying in a 2022 survey that they had ...

The retail industry has long been at the forefront of technological innovation, constantly seeking new ways to enhance the ...

Why AI Chatbots Are So Popular As we step into 2025, the business landscape continues its upward growth, and one trend that's here to stay is the rise of AI cha ...

For years, companies have damaged their relationships with customers by failing to act on the complaints, concerns, and ...