When traveling having access to reliable customer service is essential Whether you need assistance with reservations cancellations or general inquiries the availability of customer service can make or ...

Travelers took to social media to react to American Airlines cancellations, and make last minute adjustments to their ...

For airline customer service workers, the holiday season serves it all: festive music on a loop, stressed-out travelers and, ...

American Airlines was forced to ground all of its flights Tuesday morning because of a “technical issue,” but was able to ...

Bad weather made delays worse after problems with systems used to release flights on one of the busiest travel days of the ...

American Airlines faced a significant disruption when a nationwide technical issue temporarily grounded flights ...

A nationwide ground stop was issued for all American Airlines flights for roughly an hour on Christmas Eve. Flights are back ...

A nationwide groundstop was issued for all American Airlines flights for roughly an hour on Christmas Eve. Over 150 people ...

Following a brief outage that grounded all American Airlines flights during one of the busiest travel periods of the year, ...

“This time of year, things really get a bit hectic,” said Gina Ricci, an American Airlines customer service coordinator at John F. Kennedy International Airport in New York. “We get a lot ...