Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

ExpressVPN, CNET’s current top-rated VPN, announced a handful of significant updates that should help customers use the service to protect their privacy in new ways. In doing so, Express is ...

False escape alert reopens trauma for Louisville victim’s family ...

Derrick Callella, of Hawthorne, was arrested Thursday after federal authorities say he sent "imposter" ransom messages to the ...

Artificial-intelligence agents have their own social-media platform and are publishing AI-generated research papers on their ...

Sources told The Times that an LAPD officer came under scrutiny after supervisors reviewing body-camera footage noticed his ...

After piloting it locally in Wisconsin, the company announced the release of the ambient scribe tool and built-in AI ...

We all get spam calls and texts every day, but there's a way to block all this spam that works better than just marking it as ...

Nutshell reports effective CRM and email marketing alignment enhances customer relationships through strategic planning in people, processes, and data governance.

The instant messaging service’s lax content moderation policy has turned it into a hotbed of criminal activity ...

Mayor Karen Bass claims that she did not edit the LAFD’s after-action report on the Palisades Fire to shield the department ...

To learn more about our editorial approach, explore The Direct Message methodology. Every marketing team has experienced the ...