BGE representatives pushed back on demands from the Maryland Office of Peoples Counsel to provide information about their call center.

An investigation by the Maryland Public Service Commission found “systemic failings” in BGE’s customer call center, and the commission said the utility’s plan to fix these ...

Comcast has completed a significant network expansion in northeastern Pennsylvania, delivering reliable, high-speed, ...

Various customers both locally and nationwide have been reporting these types of scams to law enforcement, the Middlesex ...

Mediacom Communications today announced the company has begun launching multi-gig and symmetrical speed broadband services in the City of Ridgecrest. Utilizing breakthrough technology to enhance the ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...

In Aesop’s fable “The North Wind and the Sun,” the two forces of nature argue over who is stronger. To settle the debate, they test their power on a passing traveler by trying to remove his cloak. The ...

WTF?! Across the United States, consumers are confronting a new kind of obstacle when seeking help from companies and government agencies: a maze of automated systems, endless wait times, and ...