Have you ever felt like you’re drowning in customer inquiries and repetitive tasks, or just wish you had an assistant to ...

It’s a sign that AI tools like ChatGPT — and the shortcuts to knowledge they provide — are becoming a new normal among ...

New cybersecurity bot attack defense helps SaaS apps track attacker behavior and respond to threats faster.

The Commonwealth Bank of Australia (CBA) is integrating generative AI across its operations to improve customer service, ...

The future of customer service will require a strategic blend of human and virtual agents, says Capgemini. The report – ...

AI is the broader concept of machines being able to perform tasks intelligently, whereas machine learning is a specific subset of AI that focuses on enabling machines to learn from data. In machine ...

The bank’s chief executive officer, Mr Lomnyaki Saitabau, said the Bank of Tanzania (BoT) had approved the transition, ...

As 2023 unfolds, organizations are continuously seeking innovative ways to optimize user interactions. One of the most transformative additions to ...

Inc. (NASDAQ: EGHT), the industry's most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today announced ...

I think the ideal service isn’t all human or all tech—it is a careful balance that keeps efficiency high but prioritizes human connection for moments that matter.

Customers are shifting the way they interact with chatbots to discuss more complex areas like service and sales, rather than just basic information.

What Is Solvicks Trenor? Solvicks Trenor is an online trading platform created specifically to take crypto trading to the ...