I once asked to be moved to a different account rep when the one I’d been assigned was repeatedly misunderstanding requests and giving me information that was clearly wrong — and if I’d been told I ...

“When you work in customer service, you essentially become the listening ear for the people you serve. And when those people are the entire population of Amsterdam and millions of tourists—well, then ...

Jeff Carlson writes about mobile technology for CNET. He is also the author of dozens of how-to books covering a wide spectrum ranging from Apple devices and cameras to photo editing software and ...

“Many businesses face the challenge of fragmented systems and siloed workflows that hinder efficiency and the experience they provide to their customers. By bringing together NICE’s AI-driven customer ...

Three AI service agents for Dynamics 365 Customer Service and Contact Center are now available in public preview: Case Management, Customer Intent, and Customer Knowledge Management agents.

It’s time for wealth management to rethink the role of client-service associate.

Landing the project management job of your dreams starts long before the interview. But knowing how to manage projects isn’t quite enough (I wish it were that easy) to get you hired. Hiring managers ...

The importance of good customer service can’t be overstated. Ninety-four percent of customers say that a positive experience made them more likely to purchase again, while 82 percent would recommend a ...

MIAMI-DADE COUNTY, Fla. — One South Florida Publix employee is earning top marks when it comes to providing good customer service. Customer Service Manager Iliana Ley, who works at the Publix at ...

Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. Within the last five years, Google searches for "remote ...

MANCHESTER — At Home Senior Care (AHSC) has announced that Leah Zoufaly, RN, has joined their team as client services manager for the agency’s Bennington, Arlington, Equinox Village, and Manchester ...