Moxo's new data study, The State of Churn and Retention in B2B Organizations 2026 Report, reveals that nearly half of all client churn occurs within the first 90 days of the client relationship, ...

This guide breaks down subscription commerce, including models, pricing strategies, tech stack, fulfillment realities, and retention tactics.

Let’s be honest: getting a customer to buy once is expensive. You pay for the click, you pay for the impression, and you ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Suppose a sales manager at a car dealership presents their month-end report — overall volume is average, but gross profit per unit is down, and CSI scores have dropped by three points. The blame is ...

Recruiting new customers costs seven to nine times as much as it does to keep current customers from leaving. Besides the obvious foregone revenue, dissatisfied customers are not going to recommend ...

Customer service concierge answering phone standing behind reception desk looking at computer screen with modern decor and houseplants behind her. Allyson Scott for Quiq Originally published on ...