IRIS announced it expanded its IRIS Firm Management solution with, among other things, enhanced document management ...

The “right” omnichannel contact center helps you create and track customer journeys. Here’s a quick guide to help you decide ...

Natural language IVR can boost the agent and customer experience, but it comes at a cost. Here’s how to know if it's right ...

If you’re even half paying attention to AI, you know 2025 is the year of the AI agent. There will be significant mainstream ...

Medallia today added five former Qualtrics executives, most notably at the top: Mark Bishof is the new chairman and CEO of ...

Leading call-tracking platform offers customers the ability to sign up for proactive monitoring and compliance threat/fine mitigation MILLERSVILLE, Md. – January 7, 2025 - CallTrackingMetrics, a ...

Additionally, Driivz offers Level 2 charging support via Konect’s Network Operations Center, which includes 24/7 proactive monitoring of charging sites, and remote handling of charger issues, allowing ...

The industry leader in laundry business management introduces a revolutionary customer service solution combining AI technology with human expertise to transform operations for laundromats and dry ...

We recently compiled a list of the 12 Best Artificial Intelligence Stocks Under $50 According to Analysts. In this article, ...

exceptional customer service delivery is more critical than ever. To achieve this, businesses need to evolve and adapt to ...

We list the best cloud computing services, to make it simple and easy to move your computing to the cloud as part of your digital transformation. Once upon a time, if you wanted to build a website ...