Goodwill’s digital platform has partnered with artificial intelligence giant OpenAI to bring a generative AI-powered chatbot to its ... technology into our customer service operations, we ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

Bret Taylor, CEO of Serra and chairman of OpenAI, says AI agents will one day be the entire customer experience ...

Bored Panda has compiled a list of the most ridiculous times customer service chatbots or humans had one job to do, and failed dismally. We also spoke to customer service and experience expert ...

Virgin Money’s AI-powered chatbot has reprimanded a customer ... how do I merge them?” The bank’s customer service tool responded: “Please don’t use words like that.

A study showed that chatbots alone outperformed doctors when making nuanced clinical decisions, but when supported by artificial intelligence, doctors performed as well as the chatbots. Artificial ...

China-based DeepSeek has quickly gained a huge following worldwide, but the service comes with censorship. © 2025 Fortune Media IP Limited. All Rights Reserved. Use ...

The chatbot from China appears to perform a number of tasks as well as its American competitors do, but it censors topics such as Tiananmen Square. By Eli Tan Reporting from San Francisco A new ...

A French-language artificial intelligence chatbot has been taken down after users reported receiving nonsensical answers to simple mathematical equations, and bizarre recommendations. Lucie ...

The DeepSeek AI chatbot, released by a Chinese startup, has temporarily dethroned OpenAI’s ChatGPT from the top spot on Apple’s US App Store. The app is completely free to use, and DeepSeek ...

OpenAI unveiled a new chatbot service specifically tailored to federal ... that OpenAI is currently engaging with ongoing potential customer agencies that will benefit from ChatGPT Gov.

A technical outage has taken down ChatGPT, leaving users worldwide scrambling to find alternative AI chatbots ... a platform that monitors service outages, has reported a significant surge ...