Use our comprehensive contact center pre-hiring assessment checklist to ensure you hire agents that are a good fit for your ...

Thankfully, some banks make it easy to call or message the customer service center at any time of the day. Here's a list of banks that offer 24/7 customer support, and some of these institutions ...

The Reserve Bank of India announced on Friday that it will introduce podcasts as an additional communication tool. The announcement, made by Governor Shaktikanta Das during his final speech of the ...

human agents and virtual agents will collaborate more effectively to provide excellent customer service." The integration of voice, text, video and other communication channels into a single ...

What’s one platform or channel you use effectively for customer ... need service. It’s been a great way to build trust and engage our audience! At Premier Staff, our most effective ...

If you’re interviewing for a job, you’re likely to face questions about communication skills. Your answers are critical to whether you advance to the next step in the process and whether you ...

The following key components contribute to a standout customer service experience: Empathy and Communication ... expertise and focus heavily on soft skills, ensuring agents communicate with ...

Lillian has a degree in journalism and communications from Georgia State University ... But what they often forget to consider is its customer service. By opting for credit cards with the best ...

Research shows that leaders spend more than 75 percent of their time communicating, and extraordinary leaders have developed powerful communication skills as part of their personal leadership ...