AI is not here to replace call center agents but to complement their work and improve the customer experience. By adopting a ...

Hybrid skills are essential for staying competitive in today’s job market. Learn how to develop technical and soft skills to ...

The Reserve Bank of India announced on Friday that it will introduce podcasts as an additional communication tool. The announcement, made by Governor Shaktikanta Das during his final speech of the ...

human agents and virtual agents will collaborate more effectively to provide excellent customer service." The integration of voice, text, video and other communication channels into a single ...