Smart Communications Launches Enterprise-Ready AI Innovations Across the Conversation Cloud

Purpose-built AI that Improves Speed, Accuracy, and Governance for Regulated Enterprises Without Compromising Compliance or ControlLONDON, Feb. 04, 2026 (GLOBE NEWSWIRE) -- Smart Communications, a lea ...
The Manila Times

Smart Communications Launches Enterprise-Ready AI Innovations Across the Conversation Cloud™

Purpose-built AI that Improves Speed, Accuracy, and Governance for Regulated Enterprises Without Compromising Compliance or Control ...
CMSWire

Genspark Uses Twilio to Power Global AI Calling “Call for Me” Agent

Twilio Programmable Voice enables Genspark's AI agent to place real-time calls on behalf of users worldwide, automating real-world tasks, including customer service inquiries, across 40+ countries ...

Context engineering and the Future of AI-powered business

Businesses face challenges not only in acquiring customers but also in retaining them. AI is emerging as a crucial tool for enhancing customer service through personalisation and context awareness, ...

Halper Introduces AI Voice Message Automation for Service Businesses on Instagram and WhatsApp

From Listening to Acting Halper’s approach is pragmatic. Rather than positioning voice automation as a novelty, the company focuses on outcomes. The system listens to incoming audio messages, ...

Ocala Plumbing Pros Expands Services, Scheduling and Water‑Saving Programs for Marion County Homeowners

Ocala Plumbing Pros upgrades 2026 services: trenchless repairs, advanced leak detection, remodels, water‑saving ...

Some airlines charge passengers to speak to a human instead of using AI — and experts say the idea could catch on

Over 90 percent of consumers prefer talking to a human customer service agent, but some travel operators say that charging to ...
WinBuzzer

Microsoft Enhances Dynamics 365 With FetchXML Agent Routing

Microsoft has released FetchXML-driven customization for Dynamics 365 Contact Center, enabling targeted agent transfers and ...
Observer

Parloa, One of Germany’s Top A.I. Startups, Hits $3B Valuation in a Crowded Sector

German startup Parloa raises $350 million at a $3 billion valuation to build and manage fleets of A.I. agents for enterprise customer service.
GitHub

Ravimoon25/knowledge-base-builder

AI Knowledge Base Builder is a production-ready application that automatically extracts question-answer pairs from customer service conversation transcripts using Claude AI, clusters similar questions ...
TMCnet

Vonage Elevates Customer Engagement with Launch of Omnichannel Conversations for Agentforce Marketing

HOLMDEL, N.J., Jan. 14, 2026 /PRNewswire/ -- Vonage, a part of Ericsson (NASDAQ: ERIC), today announced the launch of Vonage Conversations for Agentforce Marketing (formerly Marketing Cloud). Powered ...
CMS Wire

Vonage Elevates Customer Engagement with Launch of Omnichannel Conversations for Agentforce Marketing

It expands on the existing Vonage Conversations for Salesforce service to unify customer engagement across Agentforce Marketing, Sales, and Service with cross-cloud integration, while also ...