Daniel is Lifehacker's Shopping Editor covering tech deals and reviewing TVs, headphones, speakers, and projectors. He earned his master’s in journalism from Columbia University and has reported for ...

Daniel is Lifehacker's Shopping Editor covering tech deals and reviewing TVs, headphones, speakers, and projectors. He earned his master’s in journalism from Columbia University and has reported for ...

Forrester predicts that AI will slash the number of customer service jobs in half by 2030. Organizations that receive a high volume of lower-complexity inquiries will see the greatest reduction in ...

Organizations that receive a high volume of lower-complexity inquiries will see the greatest reduction in staff, according to a report from the analyst firm released last month. Contact centers that ...

In this part 2 clip, I’m back at the register trying to see if one of my customers is really who she is on Instagram or just another catfish. I ask where she’s from, check out her page, and try to ...

Chase Reid, Carson Carels and Gavin McKenna are the top three picks in this mock draft. David Berding, Steve Dunsmoor, Jaime Crawford / Getty Images A few years ago, we decided to test out a new idea: ...

I spent more than two decades in public service, first as an Army officer and later as an FBI executive, including serving as Special Agent in Charge of the FBI’s Dallas Field Office. I supervised ...

Editor’s note: This is a guest article from Eric Keller, senior director analyst in Gartner’s customer service practice. AI is seemingly everywhere in customer service. While AI leaders suggest the ...

For nearly two years, the wellness brand Magic Mind counted one of the most famous people on the planet as a regular customer. The only problem? The Venice, California-based company had no idea. Kim ...

Soldiers serving in front-line fighting jobs will soon have to pass two annual Army fitness tests after the service rolled out its new combat-focused physical assessment on Wednesday. The new Combat ...

Trey Paul was a CNET senior editor covering broadband. His 20+ years of experience as a writer and editor include time at the broadband marketplace Allconnect, as well as working with clients like ...