Have you ever felt like you’re drowning in customer inquiries and repetitive tasks, or just wish you had an assistant to ...

It’s a sign that AI tools like ChatGPT — and the shortcuts to knowledge they provide — are becoming a new normal among ...

New cybersecurity bot attack defense helps SaaS apps track attacker behavior and respond to threats faster.

The Commonwealth Bank of Australia (CBA) is integrating generative AI across its operations to improve customer service, ...

The widespread adoption of Artificial Intelligence (AI) in business has rapidly transformed it from a niche technology into a ...

AI is the broader concept of machines being able to perform tasks intelligently, whereas machine learning is a specific subset of AI that focuses on enabling machines to learn from data. In machine ...

The bank’s chief executive officer, Mr Lomnyaki Saitabau, said the Bank of Tanzania (BoT) had approved the transition, ...

The move to modernized, competitive customer experience delivery has been elusive for utilities due to the costs and the ...

As 2023 unfolds, organizations are continuously seeking innovative ways to optimize user interactions. One of the most transformative additions to ...

Inc. (NASDAQ: EGHT), the industry's most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today announced ...

AI has successfully changed the entire trajectory of marketing, healthcare and customer service industries by taking up all ...

I think the ideal service isn’t all human or all tech—it is a careful balance that keeps efficiency high but prioritizes human connection for moments that matter.