Claude isn't the most feature-rich AI chatbot, but it performs most tasks reasonably well and benefits from a well-designed ...

Hallucinations, brand drift and trust gaps keep humans firmly in the loop — just in different roles than before.

Some people who say AI chatbots upended their lives and the lives of their loved ones, are now turning to each other for ...

As the adoption of AI to provide customer service accelerates, managers would be well advised to remember that the human ...

For retailers with robust e-commerce operations, agentic chatbots could curtail the budding “retail media” businesses that ...

Talking to a bot can feel meaningful without being pathological. This article explains why context, use, and vulnerability matter.

AI-driven customer experience solutions are rapidly becoming a key competitive differentiator globally, with Türkiye-based ...

A bill regulating online chat-bots is awaiting further discussion in the Iowa House after clearing a house subcommittee on Wednesday. It aims at preventing people from creating chatbots that encourage ...

Businesses that engage with hospitality skills will not only navigate the AI revolution, but lead it. By combining AI-driven efficiency with the kind of skills that encourage genuine human connection, ...

Bitespeed helps ecommerce brands automate marketing, support, and sales across WhatsApp, email, SMS, Instagram, and voice, ...

During the COVID-19 pandemic, Assemblymember Rick Chavez Zbur was helping his mom get medication, but what he thought would ...

Decagon AI Inc., a customer support startup, has raised $250 million in a new round of funding that triples its valuation to ...