A new bill looks to reduce hold times by requiring businesses to connect customers with a human within 5 minutes, aiming to ...

Remote work is no longer a niche perk, and a detailed study on hybrid work found that some employees will trade up to 25% of ...

Warning: The video above may be disturbing to some viewers. Discretion is advised. Newly released video shows an ICE agent's perspective before he fired fatal shots at Renee Good in Minneapolis on ...

Over the years, choosing the Grand Forks Herald’s Person of the Year has been surprisingly simple. The winner typically tops the news throughout the previous 12 months, ideally achieving some sort of ...

Megan Cerullo is a New York-based reporter for CBS MoneyWatch covering small business, workplace, health care, consumer spending and personal finance topics. She regularly appears on CBS News 24/7 to ...

We’re most familiar with sound as vibrations that travel through the atmosphere around us. However, sound can also travel through objects, too! If you want to pick it up, you’d do well to start with a ...

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You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

HORSESHOE BEND, Idaho — Cell phone service and internet are not working in the Horseshoe Bend area, officials said Tuesday. Boise County Sheriff's Office (BSCO) said it appears all cellphone towers ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

T-Satellite can get you service where cell towers can't reach. I went off the grid to test whether it actually worked. It is available for T-Mobile and other carrier customers. One of my favorite ...