Human-centric AI can amplify human abilities, making it easier for companies to understand and connect with their customers ...

Taking care of customers has always been crucial to business success. In fact, stock experts have found that brand loyalty is ...

Opinions expressed by Forbes Contributors are their own. I am a Customer Experience Futurist, Author and Keynote Speaker. AI is expanding into new areas of customer service. Here’s why it can ...

When Christina Kosmowski (’98) started working at Salesforce as a consultant in 2002, the customer relationship management platform ... “We also learned to understand the human side of business and ...

The hot new status symbol in customer service: a phone call with an actual human. There are a lot of ways you might characterize customer-service calls: frustrating, time-consuming, annoying.