AI-enabled conversational agents (CAs) are transforming customer service by enhancing job identity and organizational ...

The future of customer service will require a strategic blend of human and virtual agents, says Capgemini. The report – ...

Human beings, with all that they bring to this complex relationship between the interrelated parts of the system, will make ...

It’s hard to deny the value of data-driven decision-making in today’s business world. It adds efficiency and objectivity to ...

My wife just left me. She says life revolves around baseball and she's sick of it. I'm quite upset. We were together for 7 ...

The interior feels lovingly lived-in, with booths that have achieved the perfect balance of comfort and support after decades ...

For nearly seven decades, this blue building with its unmistakable red awning has been the great equalizer of Washington’s ...

Qualtrics Inc. today used its X4 Experience Management Summit conference to unveil a set of specialized artificial ...

Using Hanlon’s Razor and maintaining empathy in customer service takes a little practice. It helps having a mentor like Bob ...

Adobe discusses the roadblocks to widespread AI adoption in marketing; the company’s diversified, human-centered approach to ...

Will artificial intelligence ever catch up with human intelligence? Intellectual Ventures CEO Nathan Myhrvold has an answer ...

The study found 86% of decision-makers across a wide range of industries agree the phone is the most important outbound ...