An overview of legislation passed in 2024 relating to AI risk assessment and compliance preparation, including requirements ...

The “right” omnichannel contact center helps you create and track customer journeys. Here’s a quick guide to help you decide ...

The Know Your Customer (KYC) process is a cornerstone of regulatory compliance for financial institutions, helping prevent ...

As we learn how security, safety and privacy apply to new technology like AI, it’s important to understand the distinction ...

Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.

Interview - Chief Executive Officer, Gadgethub Limited, Constantine Okpalanedu, speaks to Emma Okonji about his over 16 years of commitment to tech innovation, tech-trend adaptation, software and ...

How researchers are tapping into the power of artificial intelligence to propel research advances in history, sociology, and ...

Ethena, a synthetic stablecoin protocol, is expanding to become a neobank by integrating its USDe stablecoin with innovative financial ...

CallRail, the AI-powered lead intelligence platform, today announced an expansion of their integration with Clio, a global ...

Despite new changes to content moderation announced earlier this week, Meta—the owner of Facebook, Instagram and ...

Venture capitalists Andreessen Horowitz have released their predictions for “crypto”. I’ve picked three key areas where I ...

While many will paint AI as the magic bullet for banking in 2025, we must remember that sound investments require careful ...