Facing budget cuts? Learn how Fort Myers, Fla., and the South Carolina Dept. of Commerce used a no-code ITSM tool with AI and automation to improve service delivery without adding head count.

Kid Rock has spoken out against the ticketing industry for employing unfair practices during a testimony before Congress.

SREs consider transactional work to be toil. Toil is work that, while valuable in and of itself, does not raise the bar and improve the process for any similar future requests. It is tactical, not ...

"Our special sauce is the prompt libraries, the eval suites, and the thousands and thousands of real-world examples that the ...

Someone is sending hundreds of pointless emails to people, using Zendesk's ticketing system.