We collaborate with the world's leading lawyers to deliver news tailored for you. Sign Up for any (or all) of our 25+ Newsletters. Some states have laws and ethical rules regarding solicitation and ...

These two matters, along with other recent activity, provide insights into how the FTC may use its enforcement resources regarding consumer reviews and AI. 1. FTC warning letters on consumer reviews ...

"Early attention to compliance will help reduce enforcement risks and foster greater trust with consumers in an increasingly regulated online marketplace," Crowell & Moring said in a note to clients.

US consumer confidence declined in December for a fifth consecutive month on more pessimistic views of the labor market and business conditions. The Conference Board’s gauge decreased to 89.1 from ...

As previously covered here, the Federal Trade Commission has recently warned businesses to comply with the FTC Consumer Review Rule. These letters confirm, for example, that companies violating the ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Shares in Trustpilot Group Plc had their steepest ever one-day drop after Grizzly Research said it holds a short position and published a negative report on the consumer-review company. The stock ...

An unhappy customer is suing Henderson Castle, alleging in a lawsuit that, after he left a one-star review of the Kalamazoo bed and breakfast’s restaurant, an employee tracked down his place of ...

CONSUMER REPORTS SHOWS YOU WHAT TO LOOK FOR BEFORE YOU BUY IT. EVERY HOLIDAY SEASON, MY FAMILY AND I, WE TRAVEL TYPICALLY TO FLORIDA BECAUSE WE HAVE A LOT OF FAMILY THERE FOR LIFESTYLE CONTENT CREATOR ...

Consumers soured on the current economy and their prospects for the future, with worries growing over the ability to find a job, according to a Conference Board survey released Tuesday. The board's ...

If you ask customers to review your business online, be very careful how you do it. Just asking them may keep them from coming back. In a recent study, researchers found that customers can get turned ...

Nearly 7 in 10 healthcare consumers will leave a review when texted or emailed, meaning a “passive reputation management strategy won’t cut it” for health systems, according to a Press Ganey report ...