The Korean Business Research Institute has revealed this month’s brand reputation rankings for individual rookie idols! The rankings were determined through an analysis of the consumer participation, ...

Every Swiftie remembers where they were when Taylor Swift emerged onstage in Miami during the Eras Tour for the Reputation set — and donned a brand new black and gold bodysuit. Whether fans were in ...

For many years, businesses learned to live under the influence of search engines: Google, Yahoo, Bing, Naver and others. Companies invested in search engine optimization (also known as SEO), fought ...

The Korean Business Research Institute has revealed this month’s brand reputation rankings for girl groups! The rankings were determined through an analysis of the consumer participation, media ...

Add Yahoo as a preferred source to see more of our stories on Google. Taylor Swift has updated the lyrics to two Reputation songs: “I Did Something Bad” and “Delicate.” The changes appear on Apple ...

There's a lot going on at the moment. Taylor Swift just dropped the first two episodes of her docuseries, The End of an Era, and on top of alllll the revelations in that, she casually changed two ...

It sometimes takes years for companies to build a high level of trust, but one untrustworthy incident can tear down a good reputation overnight. Fair treatment of employees; ensuring that products ...

Octopath Traveler 0 has a lot going for it, such as amazing turn-based combat, a rich story, and plenty of interactable NPCs. Speaking of NPCs, you can invite them to your village so that they can ...

A firm’s reputation can suffer even when it has done nothing wrong. When a peer experiences a crisis—whether a product safety failure, a regulatory violation, or a high-profile scandal—customers, ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. My friend, David Horsager, is the world’s leading expert on ...

Welcome back to Reputation Management! Here we reveal the underbelly of ordinary automotive retailers—places like car dealers and service shops—with fictional service tales inspired by real customer ...