Sales skills can be taught, and role-playing is a great way to improve them. Here are tips and examples to incorporate role-playing into your training.

Service provider networks have grown well beyond the traditional offerings of video and residential broadband, and meeting the needs of today’s subscriber will depend on how these networks integrate ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Save this article to read it later. Find this story in your account’s ‘Saved for Later’ section. Board games and card games make great gifts because they can provide lots of fun for years to come, and ...

Following Fred VanVleet's devastating torn ACL injury shortly before the season began, everyone was questioning the Houston Rockets' point guard situation. The Rockets finished as the No. 2 seed last ...

The first time I saw Cecilia, I was giving a talk about career development at a local charity for young women. Cecilia was a decade younger, soft-spoken, and brimming with apparent vulnerability. She ...

ABSTRACT: This study examines the impact of employee service quality on customer loyalty within the Saudi retail sector. Service quality was conceptualized as a multidimensional construct encompassing ...

Paul plays Mecha Man, a hero who has lost his armored suit and now works in an office with former villains. When you purchase through links on our site, we may earn an affiliate commission. Here’s how ...

After watching the first episode of Critical Role Campaign 4, it’s clear to me that the “West Marches-style” moniker used to describe this latest endeavor of the multimedia franchise was a little ...

Screenwriter JT Mollner, known for his gritty thrillers and psychological mind-benders, has crafted a horror role like no other, and he’s got Meryl Streep in his sights. “I've written something for ...