Sure, there's ChatGPT and Claude, but most companies with online customer service now use AI chatbots, too. Here's what you ...

Smith states that his reliance "was under Substack's assistance or help" because the chatbot features in the support section of their website. Substack argues Smith has failed to allege ...

A child in Texas was 9 years old when she first used the chatbot service Character.AI. It exposed her to "hypersexualized content," causing her to develop "sexualized behaviors prematurely." ...

Customer-facing chatbots have already become a presence ... When employees reach out to the tech desk for help, at least to date, an overwhelming proportion prefer human interaction.

OpenAI has introduced a new voice-based version of its ChatGPT service, allowing users to interact with the artificial intelligence chatbot over the phone. By dialing 1-800-242-8478 in the US or ...