After years of eschewing big mergers, ServiceNow Inc. is on a deal spree. It has spent at least $12 billion this year on ...

"Voice has long been a critical channel for service, and AI is making it even more impactful as enterprises modernize how they support customers. Together with 3CLogic, we're extending the power of ...

The European Space Agency (ESA) has completed the service module for NASA's Orion spaceship, which is meant to take the nearly cancelled Artemis 4 mission to the moon. The module, which is supposed to ...

New AI-elevated integration combines real-time transcription and unified routing to eliminate fragmented CX systems, lower costs, and accelerate ROI SAN RAMON, Calif.--(BUSINESS WIRE)-- Five9 (Nasdaq: ...

New AI-elevated integration combines real-time transcription and unified routing to eliminate fragmented CX systems, lower costs, and accelerate ROI Five9 (Nasdaq: FIVN), provider of the Intelligent ...

Genesys at its Xperience 2025 event in Nashville, Tenn., announced an expanded partnership with ServiceNow that delivers new Agent2Agent (A2A) orchestration, making it possible for AI agents to ...

Genesys, a provider of cloud-based customer experience orchestration solutions, has received $1.5 billion in new investment commitments from Salesforce and ServiceNow. This investment deepens Genesys' ...

Thank you for standing by. My name is Kathleen, and I will be your conference operator today. At this time, I would like to welcome everyone to the ServiceNow Second Quarter 2025 Earnings Conference ...

A frustrated traveler tweeted at an airline about a long delay, expecting a robotic reply. Instead, the AI-powered chatbot recognized their urgency, responded with empathy, and offered a meal voucher ...

ServiceNow has set its sights on the CRM market. If you hadn’t heard it before now, it came through loud and clear at Bill McDermott’s Knowledge user conference keynote this year as he declared that ...

Fintech company Klarna, known for its “buy now, pay later” services, is going back on its decision to replace human workers with Artificial Intelligence (AI). The company has previously claimed that ...