Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

A majority of right-leaning voters support solar power, especially when developed domestically and without Chinese materials, ...

The cash infusion could help the moderate San Jose Mayor Matt Mahan make up ground after a late entry into the governor’s race.

It’s not news to us We guess it’s not news until a respected national financial institution says so. Anyone reading this ...

Right alongside him was senior Kyle Rougeau, who also made his mark, hitting a couple of key shots and steadying the offense ...

Ametros, the industry leader in professional administration and post-settlement medical care coordination, has won a Gold Stevie (R) Award in the "Contact Center of the Year -- Other Service ...

Hallucinations, brand drift and trust gaps keep humans firmly in the loop — just in different roles than before.

Growing adoption of industry standards related to digital wallet technologies may soon make the need for physical car keys a ...

Discover 10 top online IT certifications that boost tech job prospects and supercharge your tech career training with ...

ESS Tech, Inc. (NYSE: GWH) (the "Company"), a leading manufacturer of long-duration energy storage systems (LDES) for commercial and utility-scale applications, today issued a letter to shareholders ...

A barista’s stand against a rude regular raises questions about respect and who sets the tone in everyday service encounters.