Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

A majority of right-leaning voters support solar power, especially when developed domestically and without Chinese materials, ...

The cash infusion could help the moderate San Jose Mayor Matt Mahan make up ground after a late entry into the governor’s race.

Right alongside him was senior Kyle Rougeau, who also made his mark, hitting a couple of key shots and steadying the offense ...

Presenting the results of their May 2025 audit of the Branch Office Division of the Michigan Department of State, the state ...

Nutshell reports effective CRM and email marketing alignment enhances customer relationships through strategic planning in people, processes, and data governance.

Ametros, the industry leader in professional administration and post-settlement medical care coordination, has won a Gold Stevie (R) Award in the "Contact Center of the Year -- Other Service ...

Hallucinations, brand drift and trust gaps keep humans firmly in the loop — just in different roles than before.

Discover 10 top online IT certifications that boost tech job prospects and supercharge your tech career training with ...

From the Department of Bizarre Anomalies: Microsoft has suppressed an unexplained anomaly on its network that was routing ...

ESS Tech, Inc. (NYSE: GWH) (the "Company"), a leading manufacturer of long-duration energy storage systems (LDES) for commercial and utility-scale applications, today issued a letter to shareholders ...