Honoring excellence and professionalism among technicians, operators, analysts and other applied chemical technology ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

A year's worth of our rigorous lab-testing scores plus your top brand recommendations come together to create our definitive ranking of the 25 best technology companies right now.

The path to AI success starts with a single, well-chosen use case: one that is bold enough to inspire, urgent enough to ...

Explore how project management information systems guide each project phase, the tools that support them, and real-world use across industries.

What are the essential elements of a high-quality career and technical education program? A growing number educators are ...

From the Department of Bizarre Anomalies: Microsoft has suppressed an unexplained anomaly on its network that was routing ...

Abstract: The global shortage of skilled personnel in technical support has spurred significant interest in AI-driven solutions, particularly Large Language Model (LLM)-based customer service chatbots ...