The FCC was begun collecting complaints from the users impacted from the recent Verizon's countrywide network outage.

The government agency has launched an investigation into the incident, with one focus on whether customers were unable to reach 911 in emergencies.

Yes, Verizon is issuing $20 credits for last week’s outage. And scammers want you to use their fake links instead.

A company spokeswoman said “a software issue” was to blame for the outage, which disrupted cellular and data service for over six hours across the United States.

Verizon said it would "work through the night until service is restored" and said it would provide "account credits" for any ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...

In Aesop’s fable “The North Wind and the Sun,” the two forces of nature argue over who is stronger. To settle the debate, they test their power on a passing traveler by trying to remove his cloak. The ...

WTF?! Across the United States, consumers are confronting a new kind of obstacle when seeking help from companies and government agencies: a maze of automated systems, endless wait times, and ...