The FCC was begun collecting complaints from the users impacted from the recent Verizon's countrywide network outage.

In a document released earlier this week, the FCC explained that its Public Safety and Homeland Security Bureau was officially investigating the outage and was seeking information from frustrated ...

Decagon AI Inc., a customer support startup, has raised $250 million in a new round of funding that triples its valuation to ...

Yes, Verizon is issuing $20 credits for last week’s outage. And scammers want you to use their fake links instead.

New Trust Rankings Help UK Shoppers Identify the Brands Most Trusted Across 166 Products, Services, and Retail CategoriesLONDON, Jan. 22, 2026 ...

Press and hold the side button and one of the volume buttons (either work) until the Emergency SOS slider appears. Drag the Emergency Call slider to call emergency services. Rapidly pressing the side ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Janay Reece came back home to Baltimore to join WJZ in August 2023. Before coming back to the Charm City, Janay was a morning anchor and reporter for WDBJ7 in Roanoke, VA. She joined the WDBJ7 morning ...

MAULDIN, S.C. (WSPA) – Due to the COVID-19 pandemic, the Samsung call center in Mauldin had to go remote years ago, but today, the city is welcoming the company back to the area. It’s on Brookfield ...

I would rather talk to a person than an automated customer service call. I strongly dislike the menu option recording that says, “press 1 if …, press 2 if …, press 3 if … “ Almost 4 out of 5 customers ...