Meet Olive, Woolworths' conversational AI platform - iTnews
Aug 12, 2019 · Woolworths has given an Australian audience the first major look at Olive, a conversational artificial intelligence platform that its digital arm WooliesX has been developing since late last year.
Woolworths uses conversational AI ingenuity - Genesys
In response, Woolworths built a smart IVR by integrating the Genesys Engage™ on-premises solution with Google Cloud Dialogflow to create Olive, an ultra-efficient voicebot powered by conversational AI.
Woolworths Uses Conversational AI to Personalise CX - Genesys
Jan 9, 2022 · Our eCommerce virtual assistant, Olive, was vital to help our contact centre manage the influx of calls and chats. Olive was able to keep customers up to date on COVID-19-related announcements and provide multiple self-service options.
Help & Support and FAQs | Woolworths
At Woolworths our goal is to offer the best shopping experience possible. If you require more information about your order please refer to our FAQs below. ... To initiate a refund please start a chat with our helpful chatbot Olive. Call Us. 1 800 000 610 Monday to Friday. 5am to 12am - (5am to 1am in daylight saving time) Saturday 5am to 10:30pm
Woolies primes Olive AI for call centre action - Cloud - iTnews
Aug 27, 2019 · Rogers said there are currently four ways to interact with Olive. Customers can interact via a text-based chatbot on the Woolworths Online website, via a Google Home device, via the Hub’s IVR, or via Google Hangouts.
Building Olive, Countdown’s conversational AI platform - ClearPoint
ClearPoint helped Countdown (now Woolworths NZ), a leading New Zealand supermarket, develop an AI digital assistant named Olive to enhance customer experience. Leveraging Google DialogFlow and cloud-based technologies, Olive went live within three months, answering thousands of customer questions and reducing call volumes, while enabling fast ...
Conversational AI with Dialogflow and Apigee API Management
Feb 25, 2021 · Taking a closer look at how Woolworth built Olive, the chatbot sits atop digital applications and microservices, hosted within Google Kubernetes Engine (GKE), that call on other services and...
What retail brands can learn from Woolies’ virtual assistant Olive
Jun 19, 2023 · The virtual assistant is a cute googly-eyed green olive created to triage questions, problems, and direct more complex challenges to the brand’s call centre staff. Like Woolies, many brands and organisations now have a virtual assistant as part of their support staff.
What’s new: Faster, simpler shopping | Woolworths At Work
Aug 7, 2023 · BEA (pronounced 🐝) is our new chatbot, built for business. You might know BEA’s cousin Olive from Woolworths Online. Friendly, professional and sharp as a tack, BEA is available 24/7 to help you get the most out of Woolworths at Work.
iTnews on LinkedIn: Meet Olive, Woolworths' conversational AI …
Woolworths has given an Australian audience the first major look at Olive, a conversational artificial intelligence platform that its digital arm WooliesX has been developing since late last...