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Customer Service Management - CSM - ServiceNow
Customer Service Management (CSM) goes beyond CRM. Remove siloes and connect customer service with other teams to improve customer satisfaction.
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Two brilliant skills to develop whilst working in Customer Service are… PROBLEM SOLVING Customer service often involves resolving issues and finding solutions to problems faced by customers. Through your experience, you can showcase your problem-solving skills, ability to think on your feet, and your capacity to handle difficult situations with patience and professionalism. These skills are highly transferable and valued in various job roles, as problem-solving is a crucial aspect of many tasks.
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